Cancellation and Refunds

THE LADDER

Cancelling 14 days or more before arrival: 100% of the amount paid is refunded.
Cancelling 3 days or more before arrival: 50% of the amount paid is refunded.
Cancelling less than 3 days before arrival: no refund.

The period is counted to 00:00 local time on the day of arrival.

THE TERMS ARE RECORDED ONTO THE BOOKING

The cancellation terms are written onto your booking at the moment it is created. If we change them later, that does not affect a booking already made — what applies to you is what you saw on screen on the day you booked.

HOW A REFUND IS MADE

Refunds go back to the method and the card used to pay. We start the refund on the same working day we receive your request; depending on your bank, 2–14 working days may pass before the money appears. Any part paid in cash is returned in person.

PART PAYMENTS

Where a booking was taken with a deposit, the refund is calculated on the amount actually paid. An uncollected balance does not change the percentage.

LEAVING EARLY

Once the stay has begun, nights not used are not refunded. If something unexpected has happened, write to us — we look at each case on its own.

IF WE CANCEL

Where we cannot provide the stay, the full amount is refunded with no deduction. Where possible we offer another flat in the building for the same dates at no extra cost.

HOW TO CANCEL

Write to online@galadoosuites.com with your booking code, or call +90 533 370 8161. We confirm the cancellation by e-mail; if you have not had that confirmation, the cancellation has not gone through.